How Do I Contact Customer Service?

We understand you want quick and easy answers so you can get back to enjoying your favorite Pokies. While we’re always ready to help, wait times for our live agents can fluctuate and are sometimes unpredictable. You can contact us by sending us an email, or chatting Live with one of our agents, we encourage you to check out our optimized Help Center. You’ll find answers faster, easier, and all on your own.

Here’s how that works:

Help Center Topics

Our Help Center is organized by topic to make it easy to find answers to your most important questions. Click the relevant topic and you’ll likely find an article that can help you in no time at all. These articles are further categorized to help narrow your search. If the articles available don’t answer your question, check out our…

Help Center Search

Our search function is prominently displayed throughout the Help Center. It functions as a single term, predictive search. Once you start typing, the system will detect your search term and provide you with the top three options that include that term in the title. If our suggestions don’t match the question you’re looking for, hit enter, go or return (depending on your device) and any Help Center articles containing that term will be displayed.

Still Can’t Find What You’re Looking For?

If you’ve stumped the system or you just need a little extra help, don’t worry. At the bottom of this article we ask:

Did you find what you were looking for?, click the ‘No’ button.

You’ll then be presented with the contact methods available to you. Select your preferred method and the next available Customer Service agent will be happy to help.